Frequently Asked Questions
Pre-Sales
ARE THE PRODUCTS ORIGINAL?
Yes. All products are 100% original and covered by an official warranty.
DO THE PRODUCTS COME WITH A WARRANTY?
Yes. All products include a 24-month official warranty.
CAN I CANCEL OR CHANGE MY ORDER?
Orders can be canceled or changed before they are shipped.
Shipping
WHEN WILL MY ORDER BE SHIPPED?
Orders are processed and shipped within 1–2 business days after payment confirmation.
HOW LONG DOES DELIVERY TAKE?
· Java: 1–3 business days
· Outside Java: 3–7 business days
CAN I TRACK MY SHIPMENT?
Yes. Tracking details will be available once your order is shipped.
After-Sales
CAN I RETURN A PRODUCT?
Yes. No-reason returns are accepted within 7 days of delivery, as long as the product is unused and complete.
WHO PAYS FOR RETURN SHIPPING?
Customers cover return shipping for no-reason returns.
HOW DO I CLAIM THE WARRANTY?
Contact our support team with your order number and clear photos or videos of the issue.
