Warranty Period
· All products are covered by an Official Warranty for 24 Months
· Warranty period starts from the date of purchase stated on the order invoice
Warranty Coverage
The warranty covers:
· Manufacturing defects
· Functional failures under normal usage
The warranty does not cover:
· Physical damage (impact, cracks, liquid damage, burn marks)
· Damage caused by misuse, modification, or improper installation
· Missing or broken accessories due to user error
Warranty Claim Process
1. Submit a Warranty Request
·Contact Customer Support via the marketplace chat or Help Center
·Provide order ID, product model, and clear photos/videos of the issue
2. Verification
The seller will review the claim within 2–3 business days after the broken product received.
3. Product Return (If Required)
·Customers may be asked to send the product to the Customer Service Center
·Shipping costs follow marketplace policy (seller-covered for valid defects)
4. Inspection & Resolution
Product will be inspected upon receipt
If approved, the product will be replaced
Replacement is subject to stock availability
5. Completion Time
· Warranty processing time: 7–14 business days after the product is received
