Warranty Period
· All products are covered by an Official Warranty for 24 Months
· Warranty period starts from the date of purchase stated on the order invoice
Warranty Coverage
The warranty covers:
· Manufacturing defects
· Functional failures under normal usage
The warranty does not cover:
· Physical damage (impact, cracks, liquid damage, burn marks)
· Damage caused by misuse, modification, or improper installation
· Missing or broken accessories due to user error
Warranty Claim Process
1. Submit a Warranty Request
· Contact Customer Support via the marketplace chat or Help Center
·Provide order ID, product model, and clear photos/videos of the issue
2. Verification
· The seller will review the claim within 2–3 business days after the broken product received.
3. Product Return (If Required)
· Customers may be asked to send the product to the Customer Service Center
· Shipping costs follow marketplace policy (seller-covered for valid defects)
4. Inspection & Resolution
· Product will be inspected upon receipt
· If approved, the product will be replaced
· Replacement is subject to stock availability
5. Completion Time
· Warranty processing time: 7–14 business days after the product is received
